Run enterprise IT with less effort. More autonomy. Greater control.

OpenKnowra automates upkeep, issue resolution and service recovery across your existing systems, within your business rules.

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Autonomous IT by OpenKnowra video

Autonomous IT in under two minutes

More tools than ever. Why does IT still take so much effort to run?

Monitoring, ITSM, CMDB, cloud and automation platforms each do their job well. But keeping a service running still means people carrying the work from one tool to the next.

What one degraded service sets in motion today

Handover: context rebuilt

Who

Tools

1

Investigate

L1 and L2 engineers

MonitoringAPMLogs
2

Assess impact

SRE, service owner

CMDBService mapsSLA contractsSpreadsheets
3

Find the owner

Service desk

ITSMOn-call rotaChat
4

Agree response

App owner, experts

ChatBridge callRunbooks
5

Get approval

Change manager

ITSM changeChange boardEmail
6

Execute

Ops teams, vendors

AutomationCloud consoleScriptsVendor portal
7

Verify

L2, app owner

MonitoringDashboardsITSM

Fragmented context

Infrastructure, changes, dependencies and services live in different systems. Nobody has the full picture.

Repeated decisions

Teams interpret the same policies, weigh the same consequences and chase the same approvals, every time.

Costly handoffs

Incidents move between teams, specialists and vendors, with context reconstructed at every escalation.

Blind to impact

Technical severity says little about the customers, commitments and revenue a problem actually affects.

The real cost isn’t downtime. It’s the human effort to keep it all coordinated.

From scattered work to governed autonomy.

OpenKnowra sits across the tools you already run. It understands what is happening, decides with your rules, acts within limits you set, and learns from every outcome.

  1. 1

    UnderstandContext Compiler

    Connect IT to the business

    Your existing systems feed one live picture that links infrastructure and applications to the customers, commitments and revenue that depend on them.

    TodayPriority set by alert severity

    NowPriority set by business impact

    Your business

    Customers Service commitments Revenue

    Live enterprise context

    One graph, always current

    Infrastructure Applications Cloud Monitoring ITSM, CMDB

    Your systems

  2. 2

    DecideLogic Controller

    Decide with your rules

    Your SOPs, policies and approval thresholds are evaluated against that context. Repeatable decisions are deterministic and explainable; AI is used only where judgement is needed.

    TodayRules scattered across scripts and tools

    NowOne rulebook that you own

    Live context

    from step 1

    Your rules

    SOPs, policies, thresholds

    What matters

    Impact and priority

    What to do

    The permitted response

    Who needs to know

    Owners and approvers

  3. 3

    ActAction Builder

    Act within the limits you set

    Routine work runs on its own through your existing tools and agents. Anything above your thresholds goes to the right person, with the evidence and actions already taken.

    TodayEvery step waits for a person

    NowPeople handle only the exceptions

    You set the boundaries

    Runs autonomously

    Restart a service Renew a certificate Scale capacity

    Needs approval

    Roll back a change Fail over a site Engage a vendor
    Executed through Automation tools Agents and APIs Specialists Vendors
  4. 4

    ImproveBack into context

    Learn from every outcome

    Recovery is verified before anything is closed. The cause, fix and decision flow back into context, so the next response starts smarter.

    TodayFixes buried in closed tickets

    NowValidated fixes reused under your rules

What’s different: one shared understanding and one rulebook across every tool, so autonomy is safe to scale.

Autonomy is not the absence of people. It is work proceeding without unnecessary intervention when context, evidence, policy and authority are sufficient.

OpenKnowra automates upkeep, issue resolution and service recovery within your business rules.

One operating model across the whole lifecycle. Here is what it does at each stage, and what that delivers.

Before disruption

Predict and prevent

Anticipate capacity constraints and emerging risks, and see which services and commitments they threaten.

Maintain and protect

Coordinate approved patches and changes. Track certificates, licences, access and recovery readiness.

Automated

Upkeep

capacity, patches, renewals

When a service degrades

Diagnose and prioritise

Connect telemetry, incidents, changes and dependencies to find likely causes and the customers and SLAs at risk.

Coordinate every tier

Decide the permitted fix and escalate across L1 to L3, specialists and vendors, with the evidence and actions already taken.

Automated

Issue resolution

trace, decide, fix

Restoring the service

Resolve and recover

Run the authorised fix through existing tools and verify the service is actually restored.

Learn from every fix

Record verified causes, fixes and decisions. Validated fixes become reusable under your rules.

Automated

Service recovery

restore and verify

A critical service is at risk. Step through the response.

Pick a scenario and walk through how OpenKnowra handles it, step by step.

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Shared situation record

Built once, carried through every step

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No reconstructing the situation at every step. No uncontrolled autonomous actions.

Illustrative scenario. Outcomes depend on connected systems, evidence and permissions.

Measured in operating performance, not AI activity.

Less human effort, fewer delays and less repeated work, with better reliability and accountability. Measure each against your current baseline.

Lower operating cost

Less manual investigation, routine intervention and coordination.

Cost per resolved incident, human hours per operation

Faster recovery

A shorter path from detection to verified restoration.

Mean time to recovery, escalation delays

Fewer avoidable disruptions

Act on capacity and maintenance risks before services are hit.

SLA breaches, repeat incidents, availability

More autonomous resolution

Eligible work completes within policy; people handle the exceptions.

Autonomous resolution rate, manual intervention rate

Specialists freed up

Less evidence gathering and handoff chasing, more resilience work.

Specialist effort, reassignments, handoff count

Greater business control

Technical performance tied to obligations, exposure and accountable owners.

Policy adherence, approval compliance, service impact

Autonomy within your rules. Accountability at every step.

Every proposed action is checked against its permitted scope before anything runs.

Proposed action Checked against scope
Authorised: runs Constrained: runs within limits Blocked: does not run Escalated: a person decides
Every outcome traceable to its Operating context Rule version Decision authority Approvals Execution history

Keep your tools. Share the intelligence.

OpenKnowra doesn’t replace your monitoring, ITSM, AIOps or automation platforms. It gives them one shared context, one rulebook and one execution layer, so operational intelligence is built once and reused everywhere.

Tool-by-tool

Monitoring
ITSM
AIOps
Automation

Each tool holds its own slice of context, rules and automation. Logic is duplicated and drifts apart.

With OpenKnowra

Shared Enterprise Context Graph Your rules, governed once Coordinated execution
Monitoring ITSM AIOps Automation

One context, one rulebook, one execution layer across every tool. Built once, reused everywhere.

Impact sets priority

Not by alert severity.

One rulebook you own

Not logic scattered across scripts and agents.

People handle exceptions

Routine work runs within limits you set.

Every fix is reused

Shared context also cuts repeated AI work and cost.

Five questions every CIO asks.

Straight answers on impact, control, cost and fit.

Yes. The live Enterprise Context Graph connects IT dependencies to customers, operations and financial exposure, so business impact is assessed before a response is chosen.

With the enterprise. Policies and recovery rules remain in the Logic Controller. Agents receive authorised outcomes and tasks, never the underlying rules.

Yes. Deterministic rule evaluation provides traceability. Permissions, approval boundaries and human intervention govern execution.

Shared context, approved logic and validated fixes reduce repeated investigation, coordination and unnecessary model processing.

Yes. Across L1, L2, L3 and vendors, OpenKnowra coordinates your existing tools with clear ownership and verified outcomes. A library of 50+ standard connectors covers IT, service management, security, databases and business systems. Hosted on AWS by default, with Azure, GCP and on-premises supported.

Start with one service. Prove the results. Expand autonomy.

No platform replacement and no enterprise-wide transformation needed to begin.

  1. 1

    Choose where autonomy matters

    A recurring incident, maintenance process, capacity issue or escalation where effort and risk are high.

  2. 2

    Connect context, set authority

    Link the relevant systems, priorities and SOPs, and set autonomy boundaries. Sample data works for a first look.

  3. 3

    Measure, then expand

    Compare effort, intervention and recovery against today’s process, then add scenarios as results hold.

Less effort to operate IT. Greater control over business outcomes.

People stay in command.

Your first 1,000 credits are on us. Sample data included. No credit card for corporate accounts.