Autonomous IT. People stay in command.
Autonomous IT by OpenKnowra cuts the cost and effort of running enterprise IT. Less effort to operate IT. Greater control over business outcomes.
- 1,000 free credits
- No credit card for corporate accounts
- No NDA
- No company data required
Experience the platform with sample data today. Connect your enterprise when you’re ready.
IT work is spread across tools, teams and tickets.
Today, that work is spread across tools, teams and tickets, slowing recovery, obscuring risk and tying specialists up in handovers.
Slowing recovery
Every fix waits on the next tool, team or ticket.
Obscuring risk
The picture is in pieces, so exposure stays out of sight.
Tying specialists up in handovers
Experts chase context instead of fixing the problem.
You define what runs autonomously.
OpenKnowra automates upkeep, issue resolution and service recovery within your business rules. You define what runs autonomously and what needs approval.
Upkeep
Routine maintenance, handled within your rules.
Issue resolution
Issues resolved without waiting in a queue.
Service recovery
Services brought back and verified.
Your existing systems, linked to the business.
OpenKnowra connects your existing systems into live enterprise context, linking infrastructure and applications to service commitments, customers and revenue.
- Infrastructure
- Applications
- Service management
Infrastructure and applications, linked to service commitments, customers and revenue.
Together, context and your rules determine what matters, what to do and who needs to know.
What matters
Weighed against service commitments, customers and revenue.
What to do
Within what you have authorised.
Who needs to know
The right people, informed when it matters.
Avoidable disruption, reduced before it starts.
Day to day, it anticipates capacity needs, applies approved patches and changes, and tracks certificates, licences, access and recovery readiness to reduce avoidable disruption.
Anticipates capacity needs
Capacity is planned ahead of demand, not after an incident.
Applies approved patches and changes
Only what you have approved, applied on schedule.
Tracks what expires or drifts
Certificates, licences, access and recovery readiness, watched continuously.
Traces, assesses, prioritises, fixes and verifies.
When a service degrades, OpenKnowra traces the cause, assesses business impact, prioritises the response, executes authorised fixes and verifies recovery.
Traces the cause
From symptom to source.
Assesses business impact
Services, customers and revenue.
Prioritises the response
What matters most goes first.
Executes authorised fixes
Only within what you allow.
Verifies recovery
Closed only once service is restored.
Specialists and vendors join with the evidence.
Across every support tier, it manages escalations, bringing specialists and vendors in with the evidence and actions already taken.
- Evidence
- Actions already taken
Each verified resolution strengthens operational knowledge.
Validated fixes become reusable.
Three essentials, working together.
Live context
Across IT and the business.
Your rules
Governing decisions.
Coordinated execution
Across existing tools.
Leadership sees the service. Specialists skip the chase.
Leadership sees
Service performance, cost, risk and accountable owners.
Specialists spend their time on the fix
Less time investigating from scratch and chasing handovers.
Measure results against your baseline.
Measure results through recovery time, autonomous resolution rate and SLA breaches against your baseline.
Recovery time
Against your baseline.
Autonomous resolution rate
Against your baseline.
SLA breaches
Against your baseline.
Have your team build on OpenKnowra.
Learn more at spire.ai or have your team build on OpenKnowra’s self-service platform.